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File a complaint

We are not a mediation desk: we accept the complaint, publish it, run the timer and show the public operator response rate.

Updated 26 October 2026

The complaint is published as filed, with the operator response and the timer. Personal data beyond the email stays out of the public record.

Bookmaker

Country you played from

Issue type

Disputed amount optional

Currency optional

What happened, step by step, with dates

Your correspondence with support optional

Email for the answer

I am 18 or over and the complaint is about my own account

18+ Gamble responsibly. Responsible gambling

What the form collects

The bookmaker and the country you played from.
An issue type from our list: payouts, bets, account, bonuses, responsible gambling.
The disputed amount and currency on the day you filed.
What happened, step by step, with dates.
Your correspondence with operator support, if there was any.

What happens next

A complaint moves through statuses: received, sent to operator, then resolved, unresolved or rejected. The operator has a fixed window to answer; on silence it is extended once, after which the complaint closes with the verdict «operator did not respond».

That verdict is surfaced in the brand row in the top listing as a warning, and two such complaints in a quarter cost the brand its place in the recommended lists. Disputed amounts enter the safety score not as a count but as a sum divided by a proxy for operator size.

What is not a complaint

An opinion about the quality of the line, unhappiness about losing, a claim with no amount and no correspondence. For that there are reviews with aspect tags on the brand card.

Full methodology