We collect what you type into a form and nothing else. There is no account to register, no analytics, no advertising pixel and no third-party script on any page of this site: the only script we load is our own.

What a form sends

Four forms exist, and each one sends only the fields you see in it.

  • Complaint — the bookmaker, your country, the type of problem, the amount in dispute and its currency, when it happened, whether you still have the correspondence, your email, and your confirmation that you are of legal age.
  • Rate a bookmaker — your scores, your country, the text of the review and your email.
  • Report an error and Suggest a correction — the page or field, what is wrong, what it should be, the source that proves it, and your email.

The email is the only field that can identify you, and it is there for one reason: so the editor can come back to you about this specific matter. We do not add it to a mailing list, and we do not pass it to the bookmaker, to an affiliate network or to anyone else.

How long we keep it

Nothing is kept longer than the matter it belongs to.

While a complaint is open, we hold what you sent so the editor can work it, ask the operator and record the answer. Once it is closed — resolved, withdrawn, or marked as no operator response — your email and any correspondence you attached are deleted. What stays is the complaint itself without contact details, because that is what the safety score counts and what other readers need to see: the brand, the type of problem, the amount, the dates and the outcome. A complaint stops counting towards the score after four years, and the record is removed with it.

A review follows the same rule: the published text stays, the email behind it is deleted once the review has been checked.

For an error report or a correction, we keep the message until the field is fixed and the fix is dated on the page. After that, only the correction itself remains, because a date on a field is a claim we have to be able to stand behind.

One entry per brand, and how we count it without holding your address

A complaint and a review are limited to one each per bookmaker from one connection, so that a single person cannot push a brand’s rating up or down by sending the same thing ten times.

We do not store your IP address to do it. The address is turned into a one-way fingerprint with a secret key the moment it arrives: two visits from the same connection produce the same fingerprint, and the fingerprint cannot be turned back into an address. That is all we keep, and it is deleted with the entry it belongs to.

The forms are protected by Cloudflare Turnstile, which checks that a human is sending them. It replaces a tracking-based captcha: no profile, no cookie of ours, nothing stored on our side.

Nothing you send appears by itself

Every review, complaint and correction is read by an editor before it is published. We publish first-hand experience only, we remove contact details from the text, and neither staff nor brand representatives leave reviews. A long dispute between a reader and an operator is moved to the complaint form, where it gets a deadline and a recorded answer instead of an argument in public.

This is also why a rating does not change the moment you submit it: the score goes live after the check, not before.

What you can ask us to do

Write to the editorial address on the contact page and we will tell you what we hold about you, correct it, or delete it. Deleting an open complaint ends its processing: we cannot pursue an operator over a case we no longer hold.

What stays in your browser

The country you choose and the drafts you have not sent yet never reach us — they stay on your device. The cookie page lists every one of them and what clears them.

Age

This site is for adults only. The legal age differs by country, and the age for your country is shown on its own page.